Help center
Answers to the questions we get most often about accounts, projects, previews, deployments and billing.
Account
- AccountSign up, verify your email, reset a password, change your email and delete your account.
- BillingPlans, currencies, invoices, failed payments, upgrades, downgrades and cancellation.
- TeamsTeam workspaces, roles, invitations, member limits and ownership transfer.
- Data export and deletionExporting your projects and account data, deleting projects, workspaces and your account, and what is retained.
- Contacting supportHow to reach support, what to include, response expectations and where to report security issues.
Building
- ProjectsCreating, duplicating, sharing, restoring and deleting projects; project limits.
- PreviewsStarting and stopping previews, reading logs, runtime limits and what to do when a preview will not start.
- AI limitsWhat counts as an AI request, token limits, why a run stopped, and what "AI is not configured" means.
Shipping
Still need help?
Open a support ticket with your project id and the error code you saw, or email us directly.