Contacting support
How to reach support, what to include, response expectations and where to report security issues.
By Codexa Team1 min read
On this page
Channels
- Support form: /support creates a ticket tied to your account.
- Email: support@codexa.app.
- Bugs and feature requests: /report-bug and /request-feature.
- Security: security@codexa.app or /vulnerability-reporting. Please do not file security issues as public bugs.
- Sales: sales@codexa.app for Team and Enterprise.
What to include
- The workspace and project id (from the URL).
- The error code shown (for example
quota_exceeded) and the time. - For preview or build problems, the relevant lines from the Logs or Deploy panel.
- For billing, the invoice number.
Response times
Codexa is built by a small team. Tickets are answered in the order received; Team and Enterprise plans have priority support. We do not publish guaranteed response times at this stage.
Status
Platform incidents are posted on /status.